You started your business for a reason.
I handle the noise so you can remember what it was.
Answering the calls, chasing the quotes nobody got back to, reminding the people who'd otherwise no-show. It runs through you and it eats your whole day. I build the systems that catch all of that and keep it moving, so you're not the one personally holding every little thing together anymore.
Where the jobs go
Your work is good. The jobs you lose slip through the gaps around it.
A call comes in while you're on a roof or under a furnace. It goes to voicemail. They book the next contractor who picks up.
An enquiry arrives at 9 PM. You respond the next morning. By then they've moved on.
You submitted a quote last week. No reply. You never followed up, and a substantial job quietly went elsewhere.
Hundreds of past customers are sitting in your records. Not one of them has heard from you since.
Each one is a job you'd already earned, gone to whoever got back to them first. I close those gaps and keep every follow-up running, so you can stay on the work itself.
About
Who you're working with
I've been running a business of my own for over a decade. For most of that I was the one doing all of it: booking people in, answering the calls, following up with the ones who went quiet. That was just what running the place meant. Somewhere along the way it got hard to remember why I'd started in the first place, with the whole day buried under all of it.
So I automated the content, the tasks, the workflows, the stuff that used to fill ten hours and leave nothing actually done. That's what gave me my head back: room to do real work and think about where the thing is going, instead of just looking busy and treading water.
That's what I build for you. I find where your days are getting eaten and set up the systems that take it off your plate. Some of that should stay a person, some of it really shouldn't be a person at all, and I'll tell you which is which. We start with whatever's costing you the most, and the rest waits until it earns its place.
I'm not going to sell you a hundred leads a month and never picking up the phone again. Running a business is work, and dealing with customers is work. What I can do is take the repetitive part off your plate, so more of your day goes to the stuff that actually matters: strategy, growth, your goals, the reason you started this in the first place.
Services
I look at your whole customer journey and close the gaps where you lose work.
Not every business needs all of this. We start with whatever's costing you the most right now, and leave the rest until it earns its place.
24/7 call and message answering
Every inbound call, text, and web enquiry gets answered straight away, day or night, the way your best front-desk person would, and booked straight into your calendar. Whatever your trade or storefront, nothing sits waiting while you're on the job.
Hi, are you still taking appointments? Need to get in this week if possible
Absolutely, we have openings this week. When works best for you, morning or afternoon?
Tuesday afternoon if you have it
2:00 PM Tuesday works. I'll book that now and send you a confirmation.
Appointment added to your calendar. Reminder sent.
Automated customer follow-up
An unanswered quote, a deposit that never came through, a no-show: each one gets chased automatically until the customer books or says no. The follow-ups you'd never get around to, handled for you.
Customer follow-up
Marcus T. · Quote #2241
“Following up on your quote from Monday. Still a good time to proceed?”
“Following up on your enquiry from Monday”
“We have availability this week if you would like to confirm your booking.”
Booked
Replied on Day 5, appointment confirmed
Appointment confirmations and reminders
Confirmations, reminders, and rebooking texts go out automatically around every appointment, so you cut the no-shows and the back-and-forth without lifting a finger.
Today
Tuesday, June 17
4 appointments
3 confirmed
Sarah K.
AC tune-up
James R.
Furnace inspection
Priya M.
Drain cleaning
Tom B.
Roof estimate
Reminder sent to James R. · confirmed 10 min ago
Re-engagement campaigns
The customers already in your records get a personal message inviting them back, sent a sensible stretch after their last visit, before they drift to whoever calls them first.
Audience segment
Personal message
Hi Sarah, we noticed it has been a while since your last service. We would be glad to have you back. Book this week and your next visit is covered.
Content automation
Submit a photo from a job site. It comes back with a caption, proper framing, and a post queued across your channels. You review and approve.
Content automation
Just nowPhoto in
Post out
New roof, no stress. Our crew wrapped this Scarborough job ahead of schedule. Book your inspection this week.
#roofing #localtrade #booknow
Reputation and review management
Every happy customer gets asked for a review a day or two after the job, while they still mean it. The ones that come in get a reply drafted for you, so your rating keeps climbing without you chasing it.
Reviews
Sarah K.
Efficient and professional from start to finish. Booked the follow-up appointment before I left.
James R.
Booked same day on short notice. Work completed on time and exactly as described.
Suggested reply
Thank you James, glad we could accommodate you on short notice. We look forward to working with you again.
Reporting and dashboards
A single view of the key figures: bookings, outstanding revenue, customer sources, and what each marketing dollar returned.
Today’s overview
Tuesday, June 17
Booked today
11
Owed
$1,840
Top source
Ad return
4.2x
Bookings this week
Bookkeeping and finance
Sales, deposits, expenses, and payroll tracked and organised for you. Photograph a receipt and it files and categorises itself, with your cash position projected to month-end.
Expense filed
Auto-categorizedStaples Canada
Office supplies · June 17
Cash to month-end
Projected
+$4,210
by June 30
Custom tools and software
Pricing calculators, quote builders, booking flows, customer portals: built to the specific requirements of your operation where off-the-shelf software falls short.
Instant quote builder
Two inputs. An estimated price in seconds.
Your estimated price
$320flat rate
One example
For example, after hours the phone can answer itself.
Call the demo line and hear it in action. Tell it what your business does, and it will play your assistant: answering questions about hours, pricing, availability, or booking, the way it would for a real customer calling after hours.
This is one part of the wider system. Whether after-hours call answering is the right fit for your business is something we work out on the discovery call.
Live demo line
+1 (236) 239-5205Call the demo nowTap to call from your phone. Ringing once or twice is normal. Tell it what you do, and it will play your assistant.
What the gaps cost
Calculate what those gaps cost your operation every month.
Adjust the inputs to your operation. This is revenue you'd already earned, walking out the door because no one got back in time.
Inbound calls, messages, and texts that receive no response in time
Estimated revenue per customer on a typical job (repair, installation, inspection)
Passing to competitors
$8,000
a month
Recover even a quarter of that and it is $2,000/mo back into your operation.
How it works
Three steps. The technical side stays with me.
Discovery call
We look at your business together and I show you where you're losing work. No obligation.
I build it
I build the right systems for your situation and put them live.
I run it, you get your time back
Everything runs day to day. You step out of the seat you were stuck in.
Get started
Book a free discovery call.
Tell me about your business and where the day gets stuck. We get on a call, I show you where you're losing time and customers, and I tell you what I'd build first. No pressure either way.
Prefer to speak directly? Call or text +1 (289) 367-9105, or email inbox@getphantom.io.
Common questions
Do I need technical knowledge to get started?
No. I handle the full setup and ongoing operation. If you want to understand how something works, I'll walk you through it.
Do I need to buy and set up a load of software?
No. I provide the complete system, built and configured for your business, and run it for you. It replaces the stack of separate apps you'd otherwise pay for and stitch together yourself. Your customers and their records stay yours.
Where do we start?
I begin with the highest-cost gap in your operation: making sure every inbound call and message gets an immediate response and is carried through to a booked appointment. I add more once that's up and earning.
Which businesses is this built for?
Service businesses where customers call, book, and need follow-through, whether you work out of vans or a storefront: from HVAC, roofing, plumbing, and solar to clinics, salons, auto shops, and studios. If a missed call or unanswered enquiry represents a real job, this is designed for you.
No monthly until it's recovering jobs. Setup refundable if it doesn't.
Service businesses lose jobs in the gaps: calls missed after hours or on a busy line, quotes that never get a follow-up, past customers who never hear from you again. I build and deploy the full system for your business, and you pay no monthly fee until it's live and recovering those jobs. In the first 60 days after go-live, if it doesn't recover work you'd otherwise have lost (every captured call, reply, and booking is logged with a timestamp), your setup is refunded in full and we part ways.